FAQ
Billing Terms and Conditions
Welcome to Bella Kirei!
These Billing Terms and Conditions outline how Bella Kirei ("we," "our," "us") processes orders and payments in the United States. By placing an order with us, you agree to the following terms.
Payment Methods
Accepted Payment Methods:
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American Express
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Apple Pay
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Google Pay
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MasterCard
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Shop Pay
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Visa
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PayPal
Billing Information
Accuracy: You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can successfully complete your transactions and communicate with you as necessary.
Order Confirmation and Invoicing
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Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.
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Invoice: An invoice will be included with your shipment, itemising all charges, including any applicable shipping costs and discounts applied.
Payment Processing
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Authorization: By submitting your payment information, you authorize us to charge the specified amount to your selected payment method. All transactions are subject to authorization and fraud prevention measures.
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Failed Transactions: In the event of a failed or declined transaction, we will notify you via email. You will need to provide an alternative payment method to complete your order.
Disputes and Chargebacks
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Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team at info@elyamae.com. We are dedicated to resolving any concerns promptly to ensure your satisfaction.
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Chargebacks: Unauthorized chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.
For More Information:
Address: Magnus Ladulåsgatan 8C, 118 66 Stockholm
E-mail: support@bellakirei.com
FAQ: Frequently Asked Questions
Phone: +46723098700
Contact Form
Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM
We do our best to reply to your e-mail within 1-2 business days.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.